Privacy Policy - IBRAHIM PERFUMES

Ibrahim Perfume

Last Updated: 09 August 2026

At Ibrahim Perfumes, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or subscribe to our communications, we may collect information such as:

Full name
Billing and shipping address
Mobile/telephone number
Email address
Order and transaction details
Product preferences and shopping information
Information you voluntarily provide through forms, reviews, or customer support

For payment transactions, your payment information may be processed directly by our authorized payment gateway providers. Ibrahim Perfumes does not intentionally store complete debit card, credit card, UPI PIN, CVV, or net-banking credentials on its website.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders
Confirm and track your purchases
Provide customer support
Process refunds, replacements, or returns
Communicate with you regarding your orders
Improve our products, services, and website
Personalize your shopping experience
Send promotional offers and updates where you have provided consent
Prevent fraudulent or unauthorized transactions
Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed through third-party payment service providers.

These providers may collect and process payment information in accordance with their own privacy policies and applicable security standards.

Ibrahim Perfumes does not request or store your payment PINs, passwords, or complete card security credentials.

4. Cookies

Our website may use cookies and similar technologies to:

Keep your shopping cart functional
Remember your preferences
Understand how visitors use our website
Improve website performance
Provide relevant content and offers

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers such as:

Payment gateways
Courier and logistics partners
Website hosting and technical service providers
Website analytics and marketing service providers
Customer-support providers

Such information will be shared only to the extent reasonably necessary to provide our services, process your order, or comply with legal obligations.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Marketing Communications

If you choose to receive promotional communications from us, we may send information about:

New fragrance launches
Special offers
Discounts
Collections
Events and other brand updates

You may unsubscribe from promotional emails or communications at any time by using the unsubscribe option provided or by contacting us.

8. Third-Party Websites

Our website may contain links to third-party websites, payment providers, social media platforms, or other services.

Ibrahim Perfumes is not responsible for the privacy practices or content of such third-party websites. We recommend reviewing their respective privacy policies.

9. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

10. Your Rights

Subject to applicable law, you may contact us to:

Request information regarding the personal data we hold about you
Request correction of inaccurate information
Request deletion of information where legally permissible
Withdraw consent for certain communications
Raise a concern regarding the handling of your personal information

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions regarding this Privacy Policy or the way we handle your information, please contact us through the Contact Us section of our website.

Ibrahim Perfumes
Crafted to Leave a Lasting Impression.

RETURN, REPLACEMENT & REFUND POLICY

Ibrahim Perfumes

Last Updated: 09 August 2026

At Ibrahim Perfumes, we want you to be completely satisfied with your purchase. We carefully inspect and pack every order before dispatch. If your order arrives damaged, defective, incorrect, or has a genuine issue, we are committed to resolving it fairly and promptly.

1. Our Customer-Friendly Return Promise

If you receive:

A damaged product
A leaking bottle
A broken bottle or packaging
The wrong perfume
A missing item
A product with a manufacturing defect

please contact us and we will review the issue and, where applicable, arrange a replacement or refund.

Your satisfaction is important to us.

2. Returns for Damaged or Incorrect Products

If your package arrives damaged or contains an incorrect product:

Please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number
A description of the issue
Clear photographs of the outer package
Clear photographs of the product
A short unboxing video, if available

An unboxing video is strongly recommended for damage or missing-item claims because it helps us verify the condition of the package at the time of delivery.

However, the absence of an unboxing video will not automatically prevent us from reviewing a genuine complaint.

3. Wrong Product DeliveredIf you receive a product different from what you ordered, please contact us within 48 hours of delivery.

After verification, we may arrange:

Replacement:
The correct product will be shipped to you at no additional cost.

Refund:
If the correct product is unavailable, we may provide an appropriate refund.

4. Damaged or Leaking Perfume

We take great care when packing our perfumes.

If your bottle arrives broken, damaged, or leaking, please do not use the product.

After verification, we will arrange a suitable replacement or refund.

5. Opened or Used Perfumes

For hygiene, safety, and product-integrity reasons, we generally cannot accept returns of perfumes that have been opened, sprayed, used, or altered, unless the product is defective, damaged, or incorrectly supplied.

This policy helps ensure that every fragrance we sell meets our quality standards.

6. Change of Mind

We want you to love your fragrance. However, because perfumes are personal-use products, we generally do not accept returns simply because:

You do not like the fragrance after opening it
The fragrance smells different from what you expected
You changed your mind after opening/using the product
You selected the wrong fragrance
You do not like the fragrance’s performance on your skin

We strongly recommend reviewing the fragrance notes, description, and available information before placing an order.

For customers who are unsure about a fragrance, our Discovery Sets are an excellent way to explore our collection before purchasing a full-size bottle.

7. Return Eligibility

Where a return is approved, the product should generally be:

Unused
Unopened
In its original packaging
In saleable condition
Accompanied by the original order details

Certain products or promotional items may have additional conditions.

8. Refunds

Once a refund is approved, we will initiate the refund using the original payment method wherever possible.

The time taken for the amount to appear in your account may depend on the payment gateway, bank, or financial institution.

For Cash on Delivery orders, we may request appropriate bank/UPI details for processing an approved refund.

9. Return Shipping

If the return is due to an error on our part—such as:

Wrong product
Damaged product
Manufacturing defect
Missing product

Ibrahim Perfumes will bear the reasonable return/replacement shipping cost, subject to verification.

For other approved returns, if any, shipping arrangements and costs will be communicated to the customer before the return is processed.

10. Cancellation of Orders

If you wish to cancel an order, please contact us as soon as possible.

An order may be cancelled before dispatch, subject to its processing status.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

11. How to Request a Return or Replacement

Please contact us through our Contact Us page or the customer-support channel provided on our website.

Please include:

Order Number:
Name:
Registered Mobile/Email:
Reason for Request:
Photographs/Videos, where applicable:

Our customer-support team will review your request and guide you through the next steps.

12. Our Commitment to You

At Ibrahim Perfumes, we believe that a purchase doesn’t end when the package reaches your doorstep.

We want every interaction with our brand to be worthy of your trust.

If something genuinely goes wrong with your order, please reach out to us. We will make every reasonable effort to provide a fair and satisfactory resolution.

Your Satisfaction. Our Commitment.